Upgrade your career: How to become a better Hotel Manager in a post-COVID 19 world

The covid19 pandemic has been indeed tough on everyone. Unprecedented economic downfall leading to job loss and pay cuts is estimated by industry experts.
To ease the damage done by extended periods of lockdowns, the governments of various countries have already started announcing financial packages.
India is sailing in the same boat. Our economy has been badly hit by the COVID19 pandemic & subsequent challenges. This has paralyzed people’s lives and caused major setbacks to many industries like hospitality, aviation, MSME (Medium, Small, and Micro Enterprises) among others.
Well, we must gather our perspectives and should utilize this time to cultivate, grow & develop new skills that will help us take forward our career in a post-Coronavirus world. Let's look at a few such job skills that help us survive in the professional world after the pandemic is over.

Emotional intelligence in the hotel industry

Emotional intelligence is that quality that helps a person to understand other's emotions better and express or control his or her emotions well. All great leaders possess this quality. Emotional intelligence at workplace is a very important quality to have.A high level of emotional intelligence is essential for successful service delivery. It is essential to anticipate a guest's personal specific needs or requirements and cater to them in a timely manner before they verbally point them out.
They are empaths and can easily gauge the mental and emotional health of an employee. And during the stressful period that we are in today, employees with high emotional intelligence have better chances of survival.

Adaptability to changes

The lockdown has brought about many changes in our lives and there will definitely be more changes waiting for our way after the pandemic is over. The way offices function, how we work etc. will change and with work from home becoming a reality, the change has already begun. People with the skill to adapt quickly to changes would be of great value to their workplaces.

Leadership skills in hospitality industry

When a ship is in trouble, only an able captain can sail it through troubled water. During this hour of crisis, people with strong leadership qualities can lead a team to success. Industry experts are predicting work from home to be the next big thing. Already many tech giants have asked their employees to work from home till the end of 2020. So people with strong leadership skills who can manage team distantly, inspire teammates to work hard and bring out the best is others would be a safe bet for companies. So, it's time to hone your leadership qualities. Whenever someone joins the Hospitality industry the task of learning about leadership begins there and then since everyone wants to climb the ladder and become a manager someday.
Managers have authority and the ability to lead and inspire their staff.

Technology skills required in Hospitality industry

One of the biggest traits that can help employees survive in a post-coronavirus world is their ability to be tech-savvy. The pandemic has brought about huge digital transformations—employees are working from home, they are doing online meetings and social media tools to connect professionally have become indispensable. According to experts, artificial intelligence, Internet controlled operations, robotics etc. will be the future that will help industries grow more resilient to pandemics in the future.
It is therefore very important that people develop an aptitude to learn new technologies and develop the skill to use emerging tools in their work effectively. With various food ordering apps and new marketing techniques, the dynamic of Hospitality industry and its relationship with technology is changing day by day.
One needs to know how online ordering works and how to respond in a timely manner, online hotel bookings, loyalty cards to app discounts, asking and assisting customers when taking the feedback online, and suggest personalized marketing solutions in the hospitality industry all while keeping an eye on any new technology that can help transform your hospitality business.

Posted On:
08 September, 2020

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